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Let your performance data tell you how to close more

BroadSoft CC-One ensures that you make the most of every sales opportunity. Some agents are better at selling some products than others, or closing customers with certain demographics and needs than others. Some customers have a higher propensity to buy when paired with an agent with certain characteristics and knowledge.

CC-One uses your historical performance data to statistically determine which agents sell best under which circumstances and which customers are most likely to buy when paired with a certain kind of agent. No touchy-feeling personality types, no best hunches, no pre-tested skills, just real data that statistically optimizes your sales performance.

  • Match customers with the best agents for that particular customer
  • Know who your best performing sales team are—no guessing
  • Make the right offers to the right customers with the right agent

Solving a sales Pain Point

Problem

Most routing strategies treat all customers and agents the same

Insight

Callers from certain area codes calling at night have the highest propensity to buy

Solution

Prioritize your best customers and route them to the best available agent, instead of the longest available one

 
Top Features for Sales

Agent Performance Analytics
Provides objective, statistical insight into the actions, behavior, and real-world performance of agents over time with particular kinds of customers, products, and interaction types so you can optimize your use of agents to maximize business outcomes.

Customer Propensity Prediction
Determines the attributes and behaviors of customers with the greatest propensity to convert by unifying and analyzing historical data from your CRM, ACD, IVR and Omni-Channel Systems.  When customers who fit the profile call in, they are prioritized.

Predictive-Analytics Routing
Dynamically predicts each customer’s propensity to buy when they call into the contact center and routes them to the agent with the best performance record converting customers with similar demographics, attributes and behaviors.

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