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CC-One Delivers Value to Every Industry with Contact Center Customers

E-tail, Retail and Direct Marketing

Consumers are smarter than ever. With 24 x 7 access to comparative product information and competitive offers, we have become very discerning shoppers. So every single customer interaction counts. Some may happen on the web, some via email and many still pick up the phone and call, but each action needs to be leading to a sale.

With CC-One, you can know where your business really comes from and optimize your contact center system and agent behaviors to deliver the business results you need.

With CC-One, e-tail, retail, and direct marketing companies experience:
  • Increased conversion and retention rates
  • Reduced abandons
  • Improved customers satisfaction scores
  • Increased revenues in double digit percentages.
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Consumer Finance

Consumers are inundated with insurance, home loan, investment and banking offers on TV, direct mail, email and the phone. The internet has put the power of information and choice in the hands of the buyer. It is more important than ever to make every possible effort for every customer interaction to result in a positive transaction.

When a consumer engages, CC-One arms your agents with the information they need about the consumer, what offer to make, and how best to close it. When the consumer initiates an interaction, they are always connected to the best available agent for that kind of customer.

With CC-One, consumer finance companies experience:
  • Increased conversion and retention rates
  • Improved customer satisfaction scores
  • Increased revenues in double digit percentages

Technology

Consumer technology customers get their loyalty tested every day as the pace of new devices heats up. Research shows that the majority of consumers prefer to be in control of how and when they gather information before making a technology purchase or requesting service. And they rate talking to the seller and word of mouth as being their preferred methods of information gathering.

CC-One matches your customers with your best agents and makes sure your agents have the information they need to handle every interaction properly, anticipate the customer’s questions or issues, and to make the right offers at the right time.

With CC-One, technology companies experience
  • Increased conversion and retention rates
  • Decreased abandon rates
  • Improved customers satisfaction scores
  • Increased revenues in double digit percentages

Travel & Hospitality

Travelers, vacationers and foodies are on the rise, but so is the competition for their business. It’s a brand war and customer service with the right information is the differentiator. And customer loyalty, retention and repeat visitors are essential for business growth.

CC-One matches your customers with your best agents and makes sure your agents have the information they need to handle every interaction properly, anticipate the customer’s needs, and to make the right offers at the right time.

With CC-One, travel and hospitality companies experience:
  • Decreased abandons
  • Increased conversion and retention rates
  • Increased revenues and customer satisfaction in double digit percentages

Consumer Products and Services

The internet has changed the way people shop. They have product specifications, reviews, viral rants, one-to-five star ratings, and comparative tables at their fingertips. To acquire and retain a customer today requires making the most of every opportunity to share information and engage. If you don’t give consumers the right information or pair them with the most intelligent representative every time, your business is at risk.

CC-One makes sure your agents have all the information they need at their fingertips – about the customer, the product, and the potential offers. We match your customers with the available agent with the best performance record for that type of interaction.

With CC-One, consumer products and services companies experience:
  • Increased customer satisfaction scores
  • Increased conversion and retention rates
  • Increased revenues in double digit percentages

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