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Omni-channel customer engagement analtytics

Your customer, agent & interaction data
flows through CC-One — and gives you unbeatable performance insights

Customer Engagement Analytics Repository
Customer Engagement Analytics with CC-One

Customer Engagement Analytics to Manage and Control Globally 

Create a global queue in the cloud for centralized management, control and visibility of voice, chat, email, routing, scripting, recording, web call back & performance — driven by customer engagement analytics

Let Data Drive the Behavior of All Your Systems

Use customer engagement analytics to drive the behavior of your existing ACDs, IVRs, CRMs, scripting and omni-channel contact center systems for a closed loop process that optimizes operations and business performance

Read more about CC-One Contact Center Analytics

Closed-loop customer engagement analytics

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