When to Move Call Center to the cloud

When to Migrate Your Contact Center to the Cloud

This is the third of a series on migrating your call center to the cloud. While the many benefits of a cloud-based call center may be tantalizing, it isn’t uncommon for call centers to put off migration to a virtual solution until some issue forces their hand. While these situations may seem unfortunate at first, Read More

Why Move to Cloud-based Call Centers

Top 10 Reasons Why to Migrate Your Contact Center to the Cloud

This is the second of a series on migrating your call center to the cloud. Are you experiencing the pain that comes with growth, the expense and hassle of maintaining an on-premise call center, or business performance issues? You may be at the point where you’re thinking of migrating your call center to the cloud. Read More

BroadSoft CC-One is Our New Brand for Contact Center Products

You may recall in February we announced that Transera was acquired by BroadSoft, the technology innovator in cloud communication, collaboration, and contact center solutions for businesses and service providers across 80 countries and the market share leader for cloud unified communications. Since then, the Transera team has been hard at work with our new family Read More

Contact Center Comics For a Quick Laugh

Sometimes working in or managing a contact center can be taxing. Customers can be disgruntled, and sometimes things just don’t go the way you would want them to. The trick to staying motivated and enjoying your job is to find the funny side of certain situations that are common in a contact center. So, just Read More

Analytics and the New Customer Service

Cloud-based analytics is rewriting the rules when it comes to how enterprises deliver superior customer service. As customer data continues to proliferate, much of a company’s success depends on its ability to quickly integrate and analyze the information across a spectrum of digital interaction channels. The right solution makes interactions across all of these channels possible through Read More

4 Reasons First Call Resolution Should Be Your Goal for 2016

First Call Resolution, or FCR, is crucial to the success of a contact center. When customers are able to have their needs addressed properly the first time they call a contact center, everything from customer satisfaction to sales improve. Contact center management should make First Call Resolution a metric by which they measure success, and Read More

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